TELUS International | Google Play
Fintech awareness & vulnerabilities. Knowledge and understanding of online payment gateways. Created documentation pack of educational materials for Telus International. Working with GDPR & SPII data-flow. Created 10+ training materials for the Google Play team (AML, GDPR, fraud detection) — reduced the onboarding time for new agents. Implemented WCAG 2.1 standards in presentations — compliance with enterprise accessibility requirements. Navigation materials for office space. Rose from the position of a Tier 3 agent to a graphic designer. Developing visual content and maintaining the business identity, pandemic navigations instructions, creation of educational materials for Internal projects. Organized coaching sessions with educational materials
Problems
- New agent onboarding took excessive time due to scattered training materials
- Presentations did not meet WCAG 2.1 accessibility standards
- Fragmented visual identity across internal educational content
Solutions
- 10+ structured training materials covering AML, GDPR and fraud detection
- WCAG 2.1 compliance implemented across all enterprise presentations
- Unified visual content system maintaining consistent business identity
Results
- Reduced onboarding time for new Google Play team agents
- Full enterprise accessibility compliance achieved
- Promoted from Tier 3 agent to graphic designer based on impact