Design
MTS LINK UCaaS Super App
Developed a prototype of the Super App for MTS LINK (UCaaS) together with MIPT — presented to management. Designed interfaces based on CSAT surveys, improving navigation metrics
Problems
- Fragmented communication tools spread across multiple applications
- Poor navigation metrics revealed by CSAT surveys
- No unified communication experience for enterprise teams
Solutions
- Super App prototype consolidating all UCaaS features into a single interface
- Data-driven redesign based on CSAT survey feedback and user research
- Collaborative development with MIPT research team
Results
- Prototype approved and presented to top management
- Measurable improvement in navigation metrics post-redesign
- Unified UX reduced context switching between communication tools